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The Department is structurally configured to ensure an effective regulation of the courier industry. The structure is flat and lean, to achieve ease and flexibility in decision making.
A Senior Assistant Postmaster-General, who reports to the Postmaster-General, is the Head. He directly overseas the various functional, areas/sections of the Department. These sections which are manned by highly skilled personnel include the following:.
1. SAPMG (Courier Regulatory Department)
2. Licensing and Renewal
3. Monitoring and Ethics
4. Media and Publications
5. Complaints and Strategy
6. Inspectorate
7. Control Administration
8. Finance
9. Audit